FAQ

Saba Organics agrees to dispatch the product(s) ordered within seven (7) working days from the payment receipt date. However, in most cases, your order will be shipped within two (2) working days. Saba Organics will send a notification to you by email when your order is dispatched.

We use Australia Post e-parcel, which takes approximately three to five business days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia. Please note Australia Post may not operate on weekends. We may also use a variety of Australian couriers which takes approximately three to five business days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia.

Please note this does not apply to weekend orders as well as peak sale periods and peak holiday seasons with Australia Post and other couriers. Orders may be delayed by up to 3-6 days during these periods. Orders placed between 10am Friday and 10am AEST Monday are considered weekend orders.

Delivery timeframes can vary over the public holiday periods due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your understanding.

 

Service	Delivery Time frames (excluding public holidays and unforeseen circumstances such as COVID19)
	Metropolitan Areas (Sydney, Melbourne & Brisbane)	ACT, SA, WA, Regional NSW, VIC, QLD	NT, TAS; Remote QLD, SA & WA
Standard Post	3-5 Business days	4-6 Business days	7-10 Business days

 

Shipping Service	Your Purchase	Shipping Delivery Cost
Standard Delivery	Under $65.00	$11.00
Standard Delivery	Above $65.00	FREE

 

HOW DO I KNOW MY ORDER WENT THROUGH?

Orders are confirmed once payment has been completed. You should receive an order confirmation within 24hrs. Please check your spam mailbox if you have not received confirmation.

 

HOW CAN I TRACK MY ORDER?

Once your order is dispatched you will receive an email with your tracking number. To track your order, simply enter this number into the Australia Post tracking website or relevant couriers site. This link is also in the email. Please note some times during peak or unforeseen circumstances, artificial intelligence is not always 100% reliable.

For a tracking number to be sent to your phone, please add your mobile number to our account when checking out. A tracking text will be sent to your phone number once your parcel arrives in the Australia Post state depot. Therefore, you may experience a delay between Saba Organics confirming your order is on its way and the Australia Post or courier text message, especially for WA.

 

HOW MANY ITEMS CAN I ORDER?

You are welcome to purchase as many products as you require. The ideal is to purchase as much as you desire in one order to reduce postal charges

 

CAN I PURCHASE MY ITEMS USING PAYPAL OR APPLE PAY?

We accept all major credit cards and debit cards including: Visa, Mastercard, American Express, Paypal, ApplePay and ShopPay.

 

CAN I COLLECT MY ORDER FROM YOUR HEADQUARTERS IN MELBOURNE?

To ensure we can maintain the highest levels of safety and efficiency for all, Saba Organics is not available direct to the public, or for collection of online orders from our Melbourne headquarters. Right throughout Australia, we have awesome stockists to provide you with equally awesome service, from health stores and pharmacies, to other leading retail chains.  

 

CAN I CANCEL OR CHANGE MY ORDER?

Please contact us here: www.sabaorganics.com/pages/contact-us if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.

 

DOES SABA ORGANICS OFFER DIGITAL GIFT CARDS?

Saba Organics Digital Gift Cards can be purchased and redeemed to the nominated value online at www.sabaorganics.com/ only. It cannot be refunded or transferred to another recipient.

Digital Gift Cards are valid for 36 months from the date of purchase within Australia.

CAN I HAVE MY ORDER EXPRESS POSTED?

At this stage Saba Organics does not express ship items, however let us know if it is urgent and we will do out best to expedite your order.

 

DOES SABA ORGANICS SHIP TO NEW ZEALAND OR INTERNATIONALLY?

No Saba Organics currently does only ships within Australia. 

TRANSPORTATION AND STORAGE DANGEROUS GOODS CLASSIFICATION

Saba Organics incorporates the most premium organic ingredients for your health and happiness, such as organic sugar cane alcohol to kill germs without drying your skin. For transportation and storage safety reasons, Saba Organics sanitisers are classified as Class 3 Flammable Liquids. Any parcel that we ship containing these products will be packaged and labelled appropriately to comply with Dangerous Goods safety regulations.

 

HOW CAN I RETURN MY PRODUCT? FAULTY PRODUCT POLICY?

We will not cancel or refund an order based on “change of mind”, so please choose carefully. In accordance with any statutory rights you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is faulty or damaged. If you wish to return such a product, we request that you do so through our Contact Us page here www.sabaorganics.com/pages/contact-us

 

WHAT HAPPENS IF I ENTERED THE WRONG DELIVERY INFORMATION?

If your address has been entered incorrectly or is not appearing as entered on your order confirmation email, please contact us as soon as possible on 1300 887 222, from 9am - 4pm Monday to Friday, AEST, or email us hello@sabaorganics.com. We can make changes to your address within 1 business hour of it being placed.

After the 1 business hour time period after your order has been placed, we are no longer able to amend the address. However, Australia Post now offers a new system to allow you to amend your address yourself, once your item has been dispatched.

This system is called My Post - if you register using the same email address you used to place your order, you will be able to log in and view your parcel. If you cannot see your order in the list, you can add it using your tracking number in the "Enter Tracking Number" section. From here, you will be able to amend your address.

You can register for a My Post account here.
If you experience any difficulty using the My Post service, you can contact Australia Post directly on 13 76 78.

If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Australia Post will eventually return the package to us. Please ensure the correct post code and apartment number is entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

 

WHAT HAPPENS IF MY PACKAGE GOES MISSING?

If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package re-sent to the correct address, there will be the relevant postage fee charged to you again.

 

WHAT SHOULD I DO IF MY ORDER IS DAMAGED IN TRANSIT?

If in the unlikely event, an item has been damaged in transit, Saba Organics will provide you with a replacement or a full refund. Please head to www.sabaorganics.com/pages/contact-us with your order details and an accompanying photo of the damaged item.

 

I HAVE BEEN SENT AN INCORRECT ITEM / THERE IS SOMETHING MISSING

If there is an issue with your order (incomplete or incorrect), please email the following information to hello@sabaorganics.com as soon as possible, and will be guide you through the replacement process. Please ensure you quote the following in your email:
- Your order number 
- The item you ordered 
- the incorrect item you received

 

HOW CAN I WORK OUT THE EXPIRY DATES OF MY PRODUCT?

The ‘best before’ measure of your Saba Organics product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 12M equals one year from date of opening, 9M equals nine months from date of opening.

 

CAN SABA ORGANICS CAUSE AN ALLERGIC REACTION?

Saba Organics incorporates some of the healthiest organically sourced ingredients, without any exposure to toxic herbicides and pesticides. However, in very rare circumstances, a person may have an allergy to the most natural of ingredients and you should seek medical advice immediately.

 

If you believe you have had an allergic reaction to a product you have purchased from us within the past 30 days, please send an email with a photo and description of the reaction to hello@sabaorganics.com with your order number.

Any allergy/irritation return can only be processed once this information is provided. 

We are unable to cover postage costs in the event of an allergic reaction.