How long does it take to deliver my order?
Saba Organics agrees to dispatch the product(s) ordered within seven (7) working days from the payment receipt date. However, in most cases, your order will be shipped within two (2) working days. Saba Organics will send a notification to you by email when your order is dispatched.
We use Australia Post e-parcel, which takes approximately three to five business days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia. Please note Australia Post may not operate on weekends. We may also use a variety of Australian couriers which takes approximately three to five business days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia.
Please note this does not apply to weekend orders as well as peak sale periods and peak holiday seasons with Australia Post and other couriers. Orders may be delayed by up to 3-6 days during these periods. Orders placed between 10am Friday and 10am AEST Monday are considered weekend orders.
Delivery timeframes can vary over the public holiday periods due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your understanding.
Standard delivery times
- Metropolitan Areas (Sydney, Melbourne & Brisbane): 3-5 business days
- ACT, SA, WA, Regional NSW, VIC, QLD: 4-6 business days
- NT, TAS;Remote QLD, SA & WA: 7-10 business days
- Orders under $65.00 - $11.00
- Orders above $65.00 - FREE
How do I track my order?
Once your order is dispatched you will receive an email with your tracking number. To track your order, simply enter this number into the Australia Post tracking website or relevant couriers site. This link is also in the email. Please note some times during peak or unforeseen circumstances, artificial intelligence is not always 100% reliable.
For a tracking number to be sent to your phone, just tick the box at checkout to be sent SMS updates. A tracking text will be sent to your phone number once your parcel arrives in the Australia Post state depot. Therefore, you may experience a delay between Saba Organics confirming your order is on its way and the Australia Post or courier text message, especially for WA.
What payment methods do you accept?
We accept all major credit cards and debit cards including:
- American Express
- Google Pay
Can I collect my order from your Melbourne HQ?
We do not offer collection from our Melbourne HQ.
This is to ensure we can maintain the highest levels of safety and efficiency for all orders.
Right throughout Australia, we have awesome stockists to provide you with equally awesome service, from health stores and pharmacies, to other leading retail chains like Coles.
How do I change or cancel my oder?
Please contact us using the form below if you wish to cancel or amend your order.
Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.
- Your order number (which can be found in your confirmation email)
- Order date
- The email address you used to checkout
Do you ship internationally?
No Saba Organics currently does only ships within Australia.
How can I buy a Saba Organics gift card?
Whats the Transportation and Storage Dangerous Goods classification for Saba Organics products?
Saba Organics incorporates the most premium organic ingredients for your health and happiness, such as organic sugar cane alcohol to kill germs without drying your skin. For transportation and storage safety reasons, Saba Organics sanitisers are classified as Class 3 Flammable Liquids.
Any parcel that we ship containing these products will be packaged and labelled appropriately to comply with Dangerous Goods safety regulations.
What's your faulty product return policy?
We will not cancel or refund an order based on “change of mind”, so please choose carefully.
In accordance with any statutory rights you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is faulty or damaged.
If you wish to return such a product, please submit a request from our Contact us form below.
What happens if I entered the wrong delivery information?
If your address has been entered incorrectly or is not appearing as entered on your order confirmation email, please contact us as soon as possible on 1300 887 222, from 9am - 4pm Monday to Friday, AEST, or email us email@example.com. We can make changes to your address within 1 business hour of it being placed.
After the 1 business hour time period after your order has been placed, we are no longer able to amend the address. However, Australia Post now offers a new system to allow you to amend your address yourself, once your item has been dispatched.
This system is called My Post - if you register using the same email address you used to place your order, you will be able to log in and view your parcel. If you cannot see your order in the list, you can add it using your tracking number in the "Enter Tracking Number" section. From here, you will be able to amend your address.
You can register for a My Post account here.
If you experience any difficulty using the My Post service, you can contact Australia Post directly on 13 76 78.
If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Australia Post will eventually return the package to us. Please ensure the correct post code and apartment number is entered and if you are in an office building, please add your company name to avoid your package being sent back to us.
What happens if my package goes missing?
If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.
If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package re-sent to the correct address, there will be the relevant postage fee charged to you again.
My order was damaged in transit. What should I do?
If in the unlikely event, an item has been damaged in transit, Saba Organics will provide you with a replacement or a full refund.
Please contact us through the form below with your order number and an accompanying photo of the damaged item.
I have been sent the wrong item or something's missing
If there is an issue with your order (incomplete or incorrect), please email the following information to firstname.lastname@example.org as soon as possible, and will be guide you through the replacement process.
Please ensure you quote the following in your email:
- your order number
- the item you ordered
- the incorrect item you received
What's the expiry date of my product?
The ‘best before’ measure of your Saba Organics product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 12M equals one year from date of opening, 9M equals nine months from date of opening.
Can Saba Organics products cause an allergic reaction?
Saba Organics incorporates some of the healthiest organically sourced ingredients, without any exposure to toxic herbicides and pesticides. However, in very rare circumstances, a person may have an allergy to the most natural of ingredients and you should seek medical advice immediately.
If you believe you have had an allergic reaction to a product you have purchased from us within the past 30 days, please send an email with a photo and description of the reaction to email@example.com with your order number.
Any allergy/irritation return can only be processed once this information is provided.
We are unable to cover postage costs in the event of an allergic reaction.
Get it touch
Saba Organics Pty Ltd
8-10 Kurrle Road, Sunbury, Melbourne, VIC 3429
Monday – Friday 8am – 4pm AEST